Troav Privacy Policy

At Troav, we care about your privacy, and we do the best we can to keep your personal information secure. As part of this mission, we strive to be transparent about exactly what data we collect and store, and how we use it.

Please read this privacy policy to familiarize yourself with exactly how we handle your data. By using Troav, you implicitly agree to the terms of this policy; if you do not agree, then please stop using our service. You may change your mind at any time.

Please understand that we are a very new business, and that we have a lot to learn. We may update our Privacy Policy frequently and without notice, so be sure to check back here often to stay up-to-date.

If you have questions or concerns, please contact us at [email protected].

Information We Gather

The information we learn from users helps us personalize and continually improve your Troav experience. Here are the types of information we gather.

  • Information you give us. We receive and store any information you enter on our Web site or Mobile App or give to us in any other way. Some examples of information in this category include your account details like contact information and settings; your Troav usage like searches, views, checkouts, and form submissions; and your communications to us through means like email, phone, SMS, and verbal conversation. We use this information to provide you with the Troav service. Without this information, we would not be able to provide you with many of the features or core functionality offered by Troav. We also use this information to improve our service. We perform internal analysis on this data to identify trends and solutions to better suit your needs and  improve your experience.
  • Automatic Information. We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use “cookies,” and we obtain certain types of information when your Web browser or Troav App accesses and other content served by or on behalf of on other Web sites. Some examples of this kind of information include you Internet Protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; the full Uniform Resource Locator (URL) clickstream to, through, and from our Web site, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our 800 number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Web site for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.
  • Mobile. When you download or use apps created by Troav or our subsidiaries, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services.
  • E-mail Communications. To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Troav if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please e-mail us at [email protected] and we will update our database to note that you do not want to be contacted.

Information We Share

Information about our customers is an important part of our business. Most information we receive and store from you is not shareable, whether it be for security or competitive reasons. However, some types of information about general consumer patterns is valuable to our partners, and we will share this information with them. If you do not want your personal information to be used as part of this data, please stop using Troav and its services.

  • Our Business Partners: Some businesses, like Original Equipment Manufacturer (OEMs), who create or market the products offered on Troav are very interested in the usage patterns around their products. Part of our business is aggregating and analyzing anonymized, general consumer patterns to create insights that are valuable to these businesses. These businesses may partner with us, and we may share anonymized, general consumer patterns and derivative insights that we create with them. If you do not want your personal information to be used as part of this data, please stop using Troav and its services.
  • Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
  • Promotional Offers: Sometimes we send offers to selected groups of Troav customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please email us at [email protected].
  • Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the event that Troav Inc., or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
  • Protection of Troav and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Troav, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
  • With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.


The safety of your personal information is important to us, and we do the best we can to protect it from access, malicious or otherwise, by unauthorized individuals. Please note however that our resources are limited, and that some accidents or attacks cannot be prevented even through our best efforts. Please acknowledge that you transmit your data to us at your own risk.

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
  • When we need to, we build our services upon third-party services, including cloud and email services, which, to the best of our knowledge, we judge to be reputable, responsible, and secure.
  • It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Your Choices

  • As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Troav features as search, checkouts, and recommendations.
  • You can add or update certain information on pages which correspond to the “Information you give us” section above. When you update information, we usually keep a copy of the prior version for our records.
  • If you do not want to receive e-mail or other mail from us, please email us at [email protected] and let us know. (If you do not want to receive Terms of Use and other legal notices from us, such as this Privacy Policy, those notices will still govern your use of Troav, and it is your responsibility to review them for changes.)
  • If you do not want us to use your personal information as part of the generalized consumer information we gather to help our partners, please stop using Troav and its services.
  • The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the Web site of its manufacturer.

Are Children Allowed to use Troav?

Troav does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use Troav only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of the child’s parent or guardian.

Terms and Conditions, Notices, and Revisions

If you choose to visit or use our services, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms and Conditions, including limitations on damages, resolution of disputes, and application of the law of the state of Delaware. If you have any concern about privacy at Troav, please contact us at [email protected] with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice and the Terms and Conditions will change also. We may e-mail periodic reminders of our notices and conditions, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy  applies to all information that we have about you and your account. Please note that we are a new businesses, and that we have a lot to learn; so this Privacy Policy may change substantially, frequently and without notice. Please be sure to check back here often to stay up-to-date.